NOTICE TO DEBIT CARD CUSTOMERS – We are currently working to address widespread instances of debit card fraud arising from breaches outside of MidSouth Bank. For your protection, and in an effort to stop the fraud, we have taken actions to block signature-based transactions using MidSouth Bank debit cards in a number of states and countries. You may continue to use your MidSouth Bank debit card without incident by entering your personal identification number (PIN) to get cash at ATMs or to make purchases at merchant locations with PIN pads at checkout counters. We recommend that you carry more than one form of payment when traveling or shopping, just in case an unforeseen issue occurs. We also recommend that you contact us in advance when traveling to let us know when and where you are traveling so we can flag your debit card to help avoid any inconvenience.
MidSouth Bank is committed to protecting the financial information of our customers. In addition, there are several precautions you can take to create a safe and secure banking environment.
Always keep in mind that MidSouth Bank will never send emails or other messages that require customers to send personal information to us via email, website links or pop-up windows.
Beware of Phishing
Phishing is an online attempt to acquire personal information by someone posing to be a legitimate company. Always be skeptical if you receive an email or text message requesting your social security number, bank account numbers, debit/credit card numbers, passwords and/or PIN numbers.
Recently, emails claiming to be from the National Automated Clearing House Association (NACHA) are being sent to customers alleging that a recent transaction at the recipient’s bank could not be processed. A legitimate looking link is provided and asks the customer to “learn more” about the issue. By clicking on this link, malware is downloaded to the recipient’s computer. This malware is able to acquire banking information by bypassing authentication software. Once this occurs, the bank information is then used to conduct fraudulent wire transfers and purchases.
To protect yourself against phishing:
- Watch out for emails, text messages or other forms of communication that urge you to act quickly because your financial account may be suspended or closed.
- Never provide your password or any other confidential information, such as your social security number, bank account numbers, debit/credit card numbers or PIN numbers in response to an email. Financial institutions will never ask you to provide personal information via email. If in doubt, contact the organization directly.
- Never click on a link from an email. Always enter the URL manually.
Protect your Computer
Invest in anti-virus, anti-spam and anti-spyware software. Make sure to keep them up-to-date. Malware, such as viruses, worms, and spyware can secretly install on your computer and collect private information. Some programs, known as keystroke loggers, can also track your keystrokes and allow passwords to be captured. Below are additional tips to protect your computer against fraudulent activity.
- Make sure the latest Windows and security updates are installed.
- Enable a personal firewall
- Avoid using public, insecure wireless networks and public computer terminals when performing sensitive online activities
Useful links and Phone Numbers
- The following resources provide more information on how to protect yourself online and what to do if you become a victim of Identity Theft.
- Identity Theft Resource Center: www.idtheftcenter.org
- Federal Trade Commission Identity Theft Site: www.ftc.gov/bcp/edu/microsites/idtheft
- U.S. Department of Justice Identity Theft Kit: www.justice.gov/criminal/fraud/websites/idtheft.html
- Social Security Administration Fraud Line: 1-800-269-0271
- Privacy Right: www.privacyrights.org/identity.htm
- Equifax: 1-800-525-6285 or visit them online at www.equifax.com
- Experian: 1-888-397-3742 or visit them online at www.experian.com
- Trans Union: 1-800-680-7289 or visit them online at www.tuc.com